Payment Policy
We accept all major cards and express wallets, processed securely through Shopify’s encrypted checkout. All prices are in Australian dollars (AUD).
Accepted payment methods
- Visa
- Mastercard
- Maestro
- American Express
- UnionPay
- Shop Pay
- Apple Pay (on supported Apple devices)
- Google Pay (on supported devices and browsers)
Secure checkout
Payments are handled by Shopify over an encrypted (SSL) connection. Your full card details go directly to the payment processor and are kept off our own systems.
When you are charged
Your payment is taken when you place your order. You receive an order confirmation by email straight away. The price shown at checkout, including free shipping, is the total you pay.
Refunds
Refunds are issued to your original payment method within 7 days of your claim being approved. Details are in our Returns & Refunds Policy.
Questions
Our customer service team is available Monday to Friday, 9:00 am – 5:00 pm (AEST/AEDT, Sydney time), and replies within 24 hours on business days. Email info@thearcherlane.com or use our contact page.
Business Information
The Archer Lane is owned and operated by UNFILTRD (VOF), a company based in the Netherlands.
Store name: The Archer Lane
Company name: UNFILTRD (VOF)
Company number (KvK): 42151712
Company address: Naaldwijkstraat 23, Rotterdam, Zuid-Holland, 3061 PG, Netherlands
Warehouse address (returns): Room A1, 11/F Winner Building, 36 Man Yue Street, Kowloon, Hong Kong, 999077, Hong Kong
Returns: Email info@thearcherlane.com with your order number; we reply within 24–48 business hours with the return address and instructions. Please do not send items back before our confirmation.
Email: info@thearcherlane.com
Phone: +61 468 147 357 (Mon–Fri, 9:00–17:00 AEST)
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm (AEST/AEDT, Sydney time)
We reply within 24 hours on business days. You can also reach us through our contact page.
