Privacy policy
This Privacy Policy explains what personal information The Archer Lane (“we”, “us”) collects when you visit or shop at thearcherlane.com, how we use it, and who it is shared with. We handle personal information in line with the Australian Privacy Principles.
Information we collect
When you browse the store, we automatically receive technical information such as your browser type, IP address, time zone and the cookies on your device. When you place an order, you provide your name, billing and delivery address, email address, phone number (if entered) and payment details. Card payments are processed by our payment providers over an encrypted connection; your full card number stays with them.
How we use your information
To process and deliver your order, send order and tracking emails, answer your questions, detect and prevent fraud, and improve our store. If you choose to subscribe to emails, we send you occasional updates about new arrivals; every email includes a one-click unsubscribe link.
Who we share it with
We share it with the service providers who help us run the store: Shopify (our store platform), our payment processors, our fulfilment and delivery partners (who need your address to deliver your parcel), and Google (advertising and conversion measurement). Your personal information stays with us and these partners; we never sell it.
Cookies
We use cookies to keep your cart working, remember your preferences and understand how visitors use the store:
Essential cookies (Shopify): cart, checkout and security.
Analytics cookies (Shopify Analytics, Google Analytics): how visitors move through the store.
Advertising cookies (Google Ads): measuring our advertising.
You can manage cookies in your browser settings and through the cookie banner on our site. Google’s use of data is explained at https://policies.google.com/technologies/partner-sites.
Storage and security
Your information is stored securely on Shopify’s servers, which may be located outside Australia. We keep order information for as long as needed for our records and legal obligations.
Your rights
You can ask to access, correct or delete the personal information we hold about you. Email info@thearcherlane.com and we will respond within 30 days. If you are unhappy with how we handled your request, you can contact the Office of the Australian Information Commissioner (OAIC).
Changes
We may update this policy from time to time. The latest version is always on this page.
Contact
Our customer service team is available Monday to Friday, 9:00 am – 5:00 pm (AEST/AEDT, Sydney time), and replies within 24 hours on business days. Email info@thearcherlane.com or use our contact page: https://thearcherlane.com/pages/contact-us
Business Information
The Archer Lane is owned and operated by UNFILTRD (VOF), a company based in the Netherlands.
Store name: The Archer Lane
Company name: UNFILTRD (VOF)
Company number (KvK): 42151712
Company address: Naaldwijkstraat 23, Rotterdam, Zuid-Holland, 3061 PG, Netherlands
Warehouse address (returns): Room A1, 11/F Winner Building, 36 Man Yue Street, Kowloon, Hong Kong, 999077, Hong Kong
Returns: Email info@thearcherlane.com with your order number; we reply within 24–48 business hours with the return address and instructions. Please do not send items back before our confirmation.
Email: info@thearcherlane.com
Phone: +61 468 147 357 (Mon–Fri, 9:00–17:00 AEST)
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm (AEST/AEDT, Sydney time)
We reply within 24 hours on business days. You can also reach us through our contact page: https://thearcherlane.com/pages/contact-us
