Shipping Policy

Shipping is free on every order, to every address in Australia. Here is everything that happens between your order and your front door.

Shipping cost

Shipping is free on every order, to every address in Australia. The amount you see at checkout is the amount you pay, whatever your order value.

Processing and delivery times

Orders are processed within 1–2 business days (Monday to Friday) and then take 5–10 business days (Monday to Friday) in transit, so most orders arrive within 6–12 business days.

Processing time: 1–2 business days (Monday to Friday).
Transit time: 5–10 business days (Monday to Friday).
Total: most orders arrive within 6–12 business days.

Business days are Monday to Friday, excluding Australian public holidays.

Order cut-off time: 12:00 pm (Sydney time, AEST/AEDT). Orders placed before 12:00 pm on a business day are processed from that day. Orders placed after 12:00 pm, on weekends or on Australian public holidays are processed from the next business day.

Where we ship

We ship to addresses within Australia only. Your parcel is sent directly to the delivery address you enter at checkout.

Order tracking

Every order ships with tracking, and your tracking link arrives by email as soon as your parcel is on its way. Tracking information becomes available once the carrier scans your parcel, which can take up to 24 hours after the email arrives. You can follow your order on our Track Your Order page.

Delivery address

Please check your delivery address before you confirm your order. Spotted a mistake? Email info@thearcherlane.com straight away and we will update it before your order is dispatched.

Delays, lost or damaged parcels

Busy periods and weather can occasionally extend delivery times. If your order is taking longer than 12 business days, email info@thearcherlane.com with your order number and we will follow it up with the carrier for you. If your parcel arrives damaged or goes missing in transit, we send a replacement or a full refund at no cost to you.

Returns

If an item arrives faulty, damaged, incorrect or different from its description, email us within 30 days of delivery with your order number and a photo, and we will send you a replacement or a full refund — your choice. Refunds are issued to your original payment method within 7 days of your claim being approved. The full details are in our Returns & Refunds Policy.

Questions

Our customer service team is available Monday to Friday, 9:00 am – 5:00 pm (AEST/AEDT, Sydney time), and replies within 24 hours on business days. Email info@thearcherlane.com or use our contact page.

Business Information

The Archer Lane is owned and operated by UNFILTRD (VOF), a company based in the Netherlands.

Store name: The Archer Lane
Company name: UNFILTRD (VOF)
Company number (KvK): 42151712
Company address: Naaldwijkstraat 23, Rotterdam, Zuid-Holland, 3061 PG, Netherlands
Warehouse address (returns): Room A1, 11/F Winner Building, 36 Man Yue Street, Kowloon, Hong Kong, 999077, Hong Kong
Returns: Email info@thearcherlane.com with your order number; we reply within 24–48 business hours with the return address and instructions. Please do not send items back before our confirmation.
Email: info@thearcherlane.com
Phone: +61 468 147 357 (Mon–Fri, 9:00–17:00 AEST)
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm (AEST/AEDT, Sydney time)

We reply within 24 hours on business days. You can also reach us through our contact page.