Terms of service
These Terms of Service apply to your use of thearcherlane.com and to every purchase you make from The Archer Lane. By using this website or placing an order, you agree to these terms. Please also read our Shipping Policy (https://thearcherlane.com/pages/shipping-policy), Returns & Refunds Policy (https://thearcherlane.com/pages/returns-refunds), Privacy Policy (https://thearcherlane.com/policies/privacy-policy) and Payment Policy (https://thearcherlane.com/pages/payment-policy).
1. About us
The Archer Lane is owned and operated by UNFILTRD (VOF), a company based in the Netherlands. Full company details are listed at the bottom of this page.
2. Products and prices
We describe and photograph our products as accurately as possible; colours can vary slightly between screens. All prices are in Australian dollars (AUD). The price shown at checkout is the total you pay.
3. Orders
Your order is an offer to buy. We accept it when we send your shipping confirmation. If a product becomes unavailable or a price was displayed in error, we contact you and refund any payment in full.
4. Payment
We accept Visa, Mastercard, Maestro, American Express, UnionPay, Shop Pay, Apple Pay and Google Pay, processed securely through Shopify’s encrypted checkout. Details are in our Payment Policy (https://thearcherlane.com/pages/payment-policy).
5. Shipping
Shipping is free on every order, to every address in Australia. Orders are processed within 1–2 business days (Monday to Friday) and then take 5–10 business days (Monday to Friday) in transit, so most orders arrive within 6–12 business days. We ship to addresses within Australia only. Details are in our Shipping Policy (https://thearcherlane.com/pages/shipping-policy).
6. Returns and refunds
If an item arrives faulty, damaged, incorrect or different from its description, email us within 30 days of delivery with your order number and a photo, and we will send you a replacement or a full refund — your choice. Refunds are issued to your original payment method within 7 days of your claim being approved. This policy sits alongside your rights under the Australian Consumer Law, which always apply. Details are in our Returns & Refunds Policy (https://thearcherlane.com/pages/returns-refunds).
7. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
8. Use of this website
All content on this website, including text, images and logos, belongs to The Archer Lane or its suppliers and may be used with our written permission. Please use the website lawfully and respectfully.
9. Liability
To the extent permitted by law, our liability is limited to the value of the product you purchased. Nothing in these terms limits your rights under the Australian Consumer Law.
10. Changes to these terms
We may update these terms from time to time. The version on this page at the time of your order applies to that order.
11. Contact
Our customer service team is available Monday to Friday, 9:00 am – 5:00 pm (AEST/AEDT, Sydney time), and replies within 24 hours on business days. Email info@thearcherlane.com or use our contact page: https://thearcherlane.com/pages/contact-us
Business Information
The Archer Lane is owned and operated by UNFILTRD (VOF), a company based in the Netherlands.
Store name: The Archer Lane
Company name: UNFILTRD (VOF)
Company number (KvK): 42151712
Company address: Naaldwijkstraat 23, Rotterdam, Zuid-Holland, 3061 PG, Netherlands
Warehouse address (returns): Room A1, 11/F Winner Building, 36 Man Yue Street, Kowloon, Hong Kong, 999077, Hong Kong
Returns: Email info@thearcherlane.com with your order number; we reply within 24–48 business hours with the return address and instructions. Please do not send items back before our confirmation.
Email: info@thearcherlane.com
Phone: +61 468 147 357 (Mon–Fri, 9:00–17:00 AEST)
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm (AEST/AEDT, Sydney time)
We reply within 24 hours on business days. You can also reach us through our contact page: https://thearcherlane.com/pages/contact-us
