FAQ
Here are the answers to the questions we hear most. Anything else? info@thearcherlane.com is the quickest way to reach us.
Shipping & Delivery
How long does delivery take?
Orders are processed within 1–2 business days (Monday to Friday) and then take 5–10 business days (Monday to Friday) in transit, so most orders arrive within 6–12 business days.
How much does shipping cost?
Shipping is free on every order, to every address in Australia. The amount you see at checkout is the amount you pay.
Where do you ship to?
We ship to addresses within Australia only.
How can I track my order?
Every order ships with tracking, and your tracking link arrives by email as soon as your parcel is on its way. You can also follow it on our Track Your Order page using your order number and email address.
Returns & Refunds
What happens if my item arrives faulty or incorrect?
If an item arrives faulty, damaged, incorrect or different from its description, email us within 30 days of delivery with your order number and a photo, and we will send you a replacement or a full refund — your choice. Once we have confirmed your claim, we email you the next steps. Returns go to our warehouse: Room A1, 11/F Winner Building, 36 Man Yue Street, Kowloon, Hong Kong, 999077, Hong Kong. Please do not send items back before our confirmation.
When will I receive my refund?
Refunds are issued to your original payment method within 7 days of your claim being approved.
Who pays for return postage?
For a faulty, damaged or incorrect item, any return postage is covered by us.
Orders & Payment
Which payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, UnionPay, Shop Pay, Apple Pay and Google Pay, processed securely through Shopify’s encrypted checkout. All prices are in Australian dollars (AUD).
Can I change or cancel my order?
Yes, right up until your order is dispatched. Email info@thearcherlane.com with your order number as soon as possible and we will update or cancel it for you. Once an order is on its way, it can no longer be changed; if it arrives faulty, damaged or incorrect, our Returns & Refunds Policy applies.
Products & Sizing
How do I find my size?
Each product page has a size chart where the maker supplies one. Our Size Guide explains how to measure yourself and compare. Between sizes? Email us the product and your measurements and we will help you choose.
Do the photos match the product?
Yes. The product photos show the piece you will receive, in the colours listed on the product page.
Customer Care
How can I contact you?
Email info@thearcherlane.com, call us on +61 468 147 357 (Mon–Fri, 9:00–17:00 AEST), or use the form on our contact page. Our customer service team is available Monday to Friday, 9:00 am – 5:00 pm (AEST/AEDT, Sydney time), and replies within 24 hours on business days.
Business Information
The Archer Lane is owned and operated by UNFILTRD (VOF), a company based in the Netherlands.
Store name: The Archer Lane
Company name: UNFILTRD (VOF)
Company number (KvK): 42151712
Company address: Naaldwijkstraat 23, Rotterdam, Zuid-Holland, 3061 PG, Netherlands
Warehouse address (returns): Room A1, 11/F Winner Building, 36 Man Yue Street, Kowloon, Hong Kong, 999077, Hong Kong
Returns: Email info@thearcherlane.com with your order number; we reply within 24–48 business hours with the return address and instructions. Please do not send items back before our confirmation.
Email: info@thearcherlane.com
Phone: +61 468 147 357 (Mon–Fri, 9:00–17:00 AEST)
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm (AEST/AEDT, Sydney time)
We reply within 24 hours on business days. You can also reach us through our contact page.
