Track Your Order

Every order ships with tracking, and your tracking link arrives by email as soon as your parcel is on its way. Here is how to follow your parcel.

Where to find your tracking link

Look for our shipping confirmation email: it contains your tracking number and a direct link. Tracking information becomes available once the carrier scans your parcel, which can take up to 24 hours after the email arrives.

Delivery times

Orders are processed within 1–2 business days (Monday to Friday) and then take 5–10 business days (Monday to Friday) in transit, so most orders arrive within 6–12 business days. Shipping is free on every order, to every address in Australia.

Need help with your delivery?

If your order is taking longer than 12 business days, or your tracking has paused for several days, email info@thearcherlane.com with your order number and we will follow it up with the carrier for you. Our customer service team is available Monday to Friday, 9:00 am – 5:00 pm (AEST/AEDT, Sydney time), and replies within 24 hours on business days.

Business Information

The Archer Lane is owned and operated by UNFILTRD (VOF), a company based in the Netherlands.

Store name: The Archer Lane
Company name: UNFILTRD (VOF)
Company number (KvK): 42151712
Company address: Naaldwijkstraat 23, Rotterdam, Zuid-Holland, 3061 PG, Netherlands
Warehouse address (returns): Room A1, 11/F Winner Building, 36 Man Yue Street, Kowloon, Hong Kong, 999077, Hong Kong
Returns: Email info@thearcherlane.com with your order number; we reply within 24–48 business hours with the return address and instructions. Please do not send items back before our confirmation.
Email: info@thearcherlane.com
Phone: +61 468 147 357 (Mon–Fri, 9:00–17:00 AEST)
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm (AEST/AEDT, Sydney time)

We reply within 24 hours on business days. You can also reach us through our contact page.